Terms & Conditions
Last updated: 5 October 2026
1. Introduction
These terms apply when you use the TAMLIN website or book TAMLIN airport and private transfer services. By using the website or making a booking, you agree to these terms.
You must be at least 18 years old, or have authority to make the booking on behalf of the passengers travelling.
2. About TAMLIN
TAMLIN provides or arranges airport and private transfer services in Zimbabwe, including journeys to and from Robert Gabriel Mugabe International Airport in Harare. TAMLIN may use local drivers or transport partners to complete bookings.
The website developer, software provider, hosting providers, and technical contractors are not parties to your transport booking and are not responsible for operating the transport service.
3. Bookings
A booking request is not guaranteed until it has been accepted or confirmed by TAMLIN. You must provide accurate pickup, dropoff, date, time, passenger count, contact details, and any flight, luggage, or special request details you choose to add.
TAMLIN may reject or cancel a booking if details are incomplete, unsafe, unrealistic, outside the current service area, or if a suitable driver or vehicle is unavailable.
4. Booking References and Guest Lookup
Each booking receives a reference code. If you book as a guest, keep this reference safe because it helps you look up and discuss your booking.
Guest lookup may require your booking reference and the lead passenger last name. TAMLIN may add email or phone verification later to protect booking information.
5. Prices and Payment
The fare is calculated from the driving route using the current base fare and price per kilometre, and is paid in cash to the driver unless TAMLIN states otherwise. No online card payment is currently taken through this website.
The fare is based on the details you provide. The operator can update it; review your booking for the latest fare and contact us with questions before travel. Please have the correct cash available in the stated currency.
6. Cancellations and Changes
Signed-in customers can change or cancel a booking online only while the next pickup is more than 24 hours away. Inside 24 hours, online changes and cancellation are closed; contact TAMLIN and the operator will decide. A booking reference and last name can only be used to view a booking.
TAMLIN may refuse late changes or cancellations, especially within 24 hours of confirmed pickup. TAMLIN may also cancel if no driver or vehicle is available, unsafe conditions arise, booking details are incorrect, or you cannot be contacted. If TAMLIN cancels, you will be notified as soon as reasonably possible.
7. Pickup Times, Flight Delays, and Waiting
Pickup times are based on Zimbabwe/Harare local time. You are responsible for entering the correct date and time.
Contact TAMLIN with updated arrival details if your flight changes. Pickup changes require operator confirmation; the website does not automatically adjust pickup times. Traffic, roadworks, weather, airport queues, airport disruption, and events can affect journey time. Please allow enough time for check-in, immigration, security, traffic, and other travel requirements.
8. Passengers, Luggage, Child Seats, and Special Requests
You must provide accurate passenger and luggage counts. TAMLIN may refuse transport if passengers or luggage exceed what was booked or what the vehicle can safely carry.
Special requests can be passed to the operator or driver, but they cannot be guaranteed unless confirmed. Child seats should be requested in advance if needed, but availability is not guaranteed unless confirmed.
9. Customer Conduct and Driver Safety
Drivers may refuse service for abusive, unsafe, unlawful, intoxicated, or threatening behaviour. Passengers must not carry illegal goods or dangerous items, must wear seatbelts where fitted, and must follow reasonable driver safety instructions.
10. Vehicle Images and Descriptions
Vehicle images and descriptions on the website are illustrative. The exact vehicle model is not guaranteed unless TAMLIN specifically confirms it. An equivalent vehicle may be substituted when needed.
11. Liability
TAMLIN is responsible for providing or arranging the booking service with reasonable care. TAMLIN is not responsible for losses caused by incorrect customer information, traffic, road closures, weather, flight changes, airport delays, force majeure, or third-party events outside reasonable control.
Nothing in these terms excludes or limits liability where it cannot legally be excluded or limited.
12. Complaints
Please report any issue as soon as possible using the contact details below. Include your booking reference, name, journey date, and a short summary of the issue. TAMLIN will review complaints and respond within a reasonable time.
13. Website Use
You must not misuse the website, attempt unauthorised access, submit false bookings, scrape excessively, interfere with service operation, or use the website for unlawful activity.
14. Changes to These Terms
TAMLIN may update these terms from time to time. The latest version will be published on this website.