Privacy Policy

1. Introduction

TAMLIN collects and uses personal information to provide airport and private transfer bookings, manage accounts, communicate with customers, and operate the service. This policy explains what we collect, why we use it, who we share it with, and how to contact us.

2. Who We Are

TAMLIN is the customer-facing booking and transfer service brand.

3. Information We Collect

• Name, email address, and phone number
• Account login details
• Pickup and dropoff locations
• Booking date and pickup time
• Return date and return pickup time, if provided
• Passenger count
• Flight number, if provided
• Luggage count, if provided
• Special requests or notes, if provided
• Booking status, price, and booking history
• Guest booking reference and lookup details
• IP address, device/browser information, and logs needed for security, diagnostics, and abuse prevention
• Cookies and session data needed for login, authentication, and security

4. Optional Sensitive Information

Special requests are optional. Please avoid entering unnecessary sensitive personal information. If you choose to provide health, accessibility, or assistance details, TAMLIN will use them only to support your booking.

5. How We Use Information

• Create and manage bookings
• Contact customers about bookings
• Send booking and status emails
• Provide customer support
• Allow account login and booking history
• Let admins manage bookings
• Detect abuse, fraud, and security issues
• Improve website reliability
• Comply with legal obligations

6. Legal Basis or Reason for Processing

We use personal information to provide the booking service you request, to handle optional information you choose to provide, and for legitimate interests such as security, fraud prevention, admin operations, support, and service improvement. We may also process information where needed to meet legal obligations.

7. Who We Share Information With

• Drivers and transport partners, using the booking details needed to complete the ride
• Railway, for hosting and database infrastructure
• Brevo, for transactional email delivery
• Cloudflare, for DNS, security, and performance services
• Professional advisers or authorities, if legally required

8. International Transfers

Some service providers may store or process personal information outside your country. TAMLIN takes reasonable steps to use reputable providers and protect personal data when this happens.

9. How Long We Keep Data

Non-personal booking history is retained indefinitely for reporting and operations. When you delete your account, we unlink your bookings and remove direct identifiers, exact locations and free-text notes from the retained records. Account data is kept while the account exists. Some logs are kept for shorter periods for security and diagnostics.

You can request deletion, subject to legal, accounting, dispute, and operational retention requirements.

10. Cookies

The website uses essential cookies and session data for login, authentication, security, and service operation. We do not currently use analytics or marketing cookies. If that changes, this policy should be updated.

11. Security

TAMLIN uses reasonable technical and organisational measures to protect personal information. No website or online service can guarantee perfect security.

12. Your Rights

You may request access, correction, deletion, restriction, or objection where applicable. TAMLIN may need to verify your identity before acting on a request.

13. Children

The service is intended for adults making travel bookings. TAMLIN does not knowingly collect personal information directly from children.

14. Policy Updates

TAMLIN may update this policy from time to time. The latest version will be published on this website with the last updated date.

15. Contact